vv44 Privacy Policy

This Privacy Policy ("Policy") is published by vv44 ("we", "us", "the Company") and applies to all players, visitors, and registered users of the vv44 online platform accessible at https://vv44.club ("the Platform"). By accessing or using the vv44 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

vv44 is committed to handling your personal information with care, transparency, and integrity. This Policy is written in plain English so that every player — including those joining us from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — can understand exactly how their data is treated. If you have any questions that this Policy does not address, please contact us at [email protected].

1 Information We Collect

vv44 collects personal data through several channels: directly from you when you register an account or contact our support team; automatically as you interact with the Platform; and, in limited circumstances, from third-party identity verification or payment service providers. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a vv44 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (to verify that you are 18 years of age or older).
• Residential address in Bangladesh (city, district, and postal code).
• Mobile phone number associated with your bKash, Nagad, or Rocket account.
• Email address used for account communications and notifications.
• Username and encrypted password chosen at the time of registration.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect the integrity of the Platform, vv44 may request copies of identity documents including your National Identity Card (NID), passport, driving licence, or a recent proof of address. These documents are processed securely and retained only for as long as required by our compliance obligations.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, and bonuses associated with your vv44 account. This includes the amounts, timestamps, payment method identifiers (e.g., the registered mobile number for bKash or Nagad transactions), and transaction reference numbers. Full payment credentials such as card numbers or mobile banking PINs are never stored on vv44 servers.

1.4 Technical and Usage Data

When you access the vv44 Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it.
• Browser type, version, and operating system.
• Device type (mobile, tablet, or desktop) and unique device identifier where applicable.
• Pages visited on the Platform, session duration, clickstream data, and referring URL.
• Time zone setting (Bangladesh Standard Time, UTC+6, is the reference time zone for the Platform).

1.5 Communications Data

If you contact vv44 via email, live chat, or any other channel, we retain records of that correspondence, including your name, contact details, the content of your message, and our response. This data is used to resolve your enquiry and to improve our support services.

2 How We Use Your Data

vv44 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out below.

2.1 Account Management and Service Delivery

We use your registration and account data to create and maintain your vv44 account, authenticate your identity when you log in, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and deliver the games, sports betting markets, and other services available on the Platform.

2.2 Identity Verification and Fraud Prevention

Your KYC data and transaction history are used to verify your identity, confirm that you meet the 18+ age requirement, detect and prevent fraudulent activity, and comply with anti-money laundering (AML) obligations. Where suspicious activity is identified, vv44 may share relevant data with financial crime prevention agencies or regulatory bodies as required by applicable law.

2.3 Responsible Gaming Monitoring

vv44 uses your gameplay data, deposit history, and session duration records to monitor for signs of problem gambling behaviour. Where our systems identify patterns that may indicate a player is experiencing gambling-related harm, we may intervene by contacting the player, applying deposit limits, or initiating a temporary cooling-off period. This use of data is in the interest of player welfare and forms part of our commitment to responsible gaming.

2.4 Customer Support

Communications data collected through our support channels is used exclusively to respond to your enquiries, resolve disputes, and improve the quality of our customer service. Support interactions are retained for a period sufficient to handle any follow-up queries or escalations.

2.5 Platform Improvement and Analytics

Aggregated and anonymised technical and usage data is used to analyse how players navigate the Platform, identify areas for improvement, and optimise the performance and user experience of vv44. This analysis does not identify individual players and is used at a statistical level only.

2.6 Promotional Communications

Where you have opted in to receive marketing communications, vv44 may use your email address or mobile number to send you information about promotions, bonuses, seasonal offers (such as Eid, BPL cricket season, or Pohela Boishakh specials), and Platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected].

3 Data Sharing & Disclosure

vv44 does not sell, rent, or trade your personal data to any third party. We may, however, share your data with carefully selected third parties in the following limited circumstances:

3.1 Payment Service Providers

To process deposits and withdrawals, vv44 shares the minimum necessary transaction data with our payment partners, including the operators of bKash, Nagad, Rocket, Upay, and card-network processors. These providers operate under their own privacy policies and are bound by contractual obligations to handle your data securely and only for the purpose of processing your transactions.

3.2 Identity Verification Services

Where automated KYC verification is employed, your identity documents and personal details may be shared with a third-party identity verification provider. Such providers are engaged under data processing agreements that restrict their use of your data to the verification purpose only.

3.3 Game Software Providers

Games on the vv44 Platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token or player identifier to facilitate game loading and the recording of game outcomes. They do not receive your full personal profile.

3.4 Legal and Regulatory Disclosure

vv44 may disclose your personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where we are required to do so by applicable law, court order, or to protect the legal rights and interests of vv44 or other players on the Platform.

4 Cookies & Tracking Technologies

The vv44 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytical data. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot carry viruses or malware.

4.1 Types of Cookies Used

• Essential Cookies: Required for core Platform functionality, including session management, login state persistence, and security features such as CSRF protection. These cookies cannot be disabled without affecting Platform performance.
• Performance Cookies: Collect anonymised data about how visitors interact with the Platform — pages visited, time on page, and errors encountered. This data is used solely to improve Platform performance.
• Functional Cookies: Remember your preferences such as language settings and display options so you do not need to reconfigure them on each visit.
• Analytics Cookies: Used to understand aggregate usage patterns across the Platform. Data collected is anonymised and is not linked to any individual player profile.

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vv44 Platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

5 Data Retention

vv44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The general retention periods we apply are as follows:

• Active Account Data: Retained for the full duration of your account being open and active on the vv44 Platform.
• KYC and Identity Documents: Retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of each transaction to support financial audits and regulatory compliance obligations.
• Support Communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute or investigation.
• Technical Logs: Retained for up to 12 months unless a security investigation requires longer retention.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Requests for early deletion are handled under the rights process described in Section 6 below.

6 Your Rights Over Your Personal Data

As a vv44 player, you hold a number of rights with respect to your personal data. vv44 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please submit a written request to [email protected] from the email address associated with your vv44 account.

6.1 Right of Access

You have the right to request a copy of the personal data that vv44 holds about you. Upon receiving a valid request, we will provide a summary of your data within 30 days. This summary will include the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data held by vv44 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some information directly through your account settings. For changes to identity-verified fields such as your legal name or date of birth, you will need to contact our support team and provide supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other lawful basis for processing applies), or where you object to processing and there is no overriding legitimate interest. Please note that certain data — particularly KYC records and transaction histories — must be retained for regulatory compliance periods and cannot be deleted on request until those periods expire.

6.4 Right to Object to Marketing

You have the right to object to the use of your personal data for direct marketing purposes at any time. To unsubscribe from promotional communications, contact [email protected] with the subject line "Marketing Opt-Out" and include your registered email address. We will process your request within five business days.

7 Data Security Measures

vv44 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and vv44 servers.
• AES-256 encryption for sensitive data stored in our databases, including password hashes and identity document references.
• Role-based access controls ensuring that only authorised vv44 personnel can access personal player data, and only to the extent required for their specific operational role.
• Regular internal security assessments and vulnerability testing of the Platform infrastructure.
• Audit logs tracking all access to personal data records by internal staff.
• Contractual data security requirements imposed on all third-party service providers who process player data on our behalf.

7.1 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, vv44 will notify the affected individuals without undue delay. Notification will be sent to the email address registered on the affected vv44 account and will describe the nature of the breach, the data affected, the likely consequences, and the steps vv44 is taking to address the breach and prevent recurrence.

7.2 Your Role in Keeping Data Secure

While vv44 takes all reasonable technical precautions, the security of your account also depends on you. We strongly recommend that you use a strong, unique password for your vv44 account, never share your login credentials with anyone, log out after each session especially when using a shared device, and contact [email protected] immediately if you suspect that your account has been accessed without your authorisation.

8 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vv44 handles your personal data, our dedicated support team is available to assist you 24 hours a day, seven days a week.

Please direct all privacy-related enquiries in writing to: [email protected]

When submitting a privacy enquiry, please include your registered username or account email address, a clear description of your query or request, and — where applicable — the specific right you wish to exercise (access, rectification, erasure, or marketing opt-out). This will allow our team to locate your records promptly and respond as efficiently as possible.

8.1 Policy Updates

vv44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this document. For significant changes that affect how your data is used, we will notify registered players by email. Your continued use of the vv44 Platform following any update constitutes acceptance of the revised Policy.